Service design: How can this help your omnichannel business?
What is service design? Service design or service design in English, is an approach, a design, which takes into account
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What is service design? Service design or service design in English, is an approach, a design, which takes into account
Customer relationship management is essential today, especially for companies looking for new market share. Outsource it
The customer experience is changing because consumers are changing too. The latter are now able to interact with different channels, take advantage of chatbots,… They
Google Home, Amazon Alexa, Apple Homepod… Voice assistants are now well established in the market and are about to revolutionize a number of
According to a study by Gartner, within four years, 5% of customer service requests will be made through connected objects. These latter
The customer experience, the customer relationship,… There is a common point. The human. Indeed, the customer experience and the relationship are above all based on the
The consumer journey is strewn with pitfalls, moments of friction, dissatisfaction when it should be fluid, seamless and particularly pleasant. In order to
Customer advisors are now increasingly virtual. It is no longer at all obvious to speak to a human when a request is
2018 is shaping up to be a big year for mobile marketing, with budgets set to grow, major mergers and IPOs
By finding and fixing pain points related to your chatbot, users are sure to have a smoother experience.
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