Support & Maintenance

A take
in handfacilitated

In its desire to provide its customers with quality services, Solusquare implements the resources and means necessary to ensure a maximum level of quality.

The Solusquare Commerce Cloud development teams for the maintenance and support of its customers are based at the Mandelieu technocentre.

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Support and maintenance

Our 3 poles

 R&D department

The experts of the R&D pole are the key holders of the Roadmap. Their missions: permanent study of consumption habits, participation in events related to the commerce of the future or even the realization of permanent evolutions of the solution.

 SaaS Engineering Department

IT experts ensure unequaled levels of performance thanks to the implementation of constantly optimized infrastructures to always offer the best. A sale every 7 milliseconds (more than 500.000 sales in one day). This is the level of performance expected from our offer SaaS. With days at more than 30.000 sales per merchant site, Solusquare Commerce Cloud is positioned as the leading platform SaaS in daily volume.

 Support division

Available 24/7, the support center intervenes whatever the problem on the infrastructure SaaS from the launch of your site and throughout the collaboration. Log in to your Solusquare Support account and share your request with our teams.

Available 24/7

Availability Reliability Security +

Solusquare Commerce Cloud's technical teams provide support and maintenance for its customers in SaaS as soon as the sites are put into production.
The creation and follow-up of requests is ensured via a ticketing platform by prioritized ticket visible to all in real time.

Support and maintenance
1.

Taken into account

Diagnosis - Qualification - Prioritization

2.

Delivery

Recipe - Deployment

3.

Correction

Settings - Developments - Tests

The different SaaS services

Ticketing platform

phone Support

On-call 24/7

Monitoring & performance

Maintenance

(preventive, corrective, adaptive, evolutionary)