call centre

For a complete purchasing experience and improved loyalty, businesses need to be present on all fronts and provide precise answers to customers’ questions. In store, over the phone, by e-mail or live chat, and on all social networks, Solusquare Commerce Cloud offers a suitable solution for every omni-channel issue.

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A turnkey solution to deliver
a simple and clear answer
to all requests, complex
issues and disputes

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Processing of e-mails

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Customer and seller assistance

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Continuous service

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Purchasing experience

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Special operations

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Livechat

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Call back

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Social media

Be customer-centric
and create an all-round
experience for customers

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OMNI-CHANNEL

Web, mobile, tablette, in store,
social media, livechat

MULTILINGUAL

French, English, Spanish,
Portuguese, with the provision
of local numbers

MULTI SKILLS

Continuous, punctual service
and on-the-spot management

FLEXIBLE

Skills transfer, monitoring,
availability, absorption of peaks

SCALABLE

Extending working hours,
other languages

INTERACTIVE

Cobrowsing, livechat, sms

POWERFUL

Hardware housed in a secure
Tier-4 datacentre

EFFICIENT

Qualified and trained operators,
timeless purchasing experience

It interfaces with your CRM
natively integrated with our e-Commerce solution

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International

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Satisfaction rate 99.5%

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5-day set-up

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65 000 calls/year

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Tier-4 datacentre

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Depending on size

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Provide high-level quality of service and the feeling
of being unique to your customers

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Tailor-made customer service!
Only pay for what you use at the lowest rate from €250 Ex. VAT/month

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a question ?

A consultant is available to answer all your questions